Shipping policy
Wild Earth Coffee Shipping Policy
At Wild Earth Coffee, we roast and ship fresh specialty coffee directly to customers throughout the United States. Our coffee is roasted and fulfilled through our roasting partner, Roastify, in Bend, Oregon.
Processing Time
We roast and ship fresh coffee Monday through Friday, excluding major U.S. holidays.
Orders placed after 12:00 PM ET will typically begin processing the next business day.
Most orders are roasted, packaged, and handed to the carrier within 1–3 business days after payment is confirmed.
During peak periods, including holidays, new releases, or sales, processing may take up to 5 business days. We’ll notify you by email if we anticipate a significant delay.
Shipping & Delivery
We currently ship to all 50 U.S. states and APO/FPO addresses.
Most orders are delivered within 7–15 business days, including processing and transit time. Delivery estimates are estimates, not guarantees.
Actual delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.
Shipping charges are based on the items and quantities in your order and are displayed at checkout.
Order Tracking
Once your order ships, you’ll receive an email with tracking information.
You can use the tracking information provided by the carrier to follow your shipment.
Lost or Delayed Packages
If tracking shows that your package has had no movement for 10 or more business days, please contact us at contact@wildearthcoffee.com.
We’ll review the shipment and work with you to determine whether a replacement or refund is appropriate.
If tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery location.
If you still cannot locate the package, contact us within 14 days of the carrier’s reported delivery date and we’ll help you determine the next steps.
Wild Earth Coffee is not responsible for packages that are confirmed as delivered by the carrier and subsequently lost or stolen.
Incorrect or Undeliverable Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned because of an incorrect, incomplete, or undeliverable address, we will contact you to confirm the correct address.
Reshipping will require payment of the applicable shipping charges.
If we cannot reach you within 30 days, the order may be considered abandoned and no refund will be issued.
Damaged Coffee
If your coffee arrives damaged, please contact us within 7 days of delivery at contact@wildearthcoffee.com.
Please include photos of the damaged coffee and packaging so we can understand what happened.
If the damage occurred during fulfillment or shipping, or resulted from another error on our part, we’ll work with you to provide a replacement or refund, as appropriate, at no additional cost to you.
Coffee Freshness
Our coffee is roasted to order and sealed for freshness.
For peak flavor, we recommend consuming:
- Whole-bean coffee: within approximately 4–6 weeks of the roast date
- Ground coffee: within approximately 2–3 weeks of the roast date
Coffee is a perishable food product and cannot be returned once shipped.
Coffee Club Subscriptions
Wild Earth Coffee Club subscriptions can be skipped, paused, or cancelled through the available subscription controls.
If a subscription order has already processed or entered fulfillment, cancelling the subscription will not automatically cancel that individual order.
If you need to make a change to a subscription order, please contact us as soon as possible at contact@wildearthcoffee.com.
Questions?
We’re here to help.
Email contact@wildearthcoffee.com with your order number and any questions about your shipment.
We typically respond within 24–48 hours, Monday through Friday.
Last updated: September 2026