Refund policy

Wild Earth Coffee, LLC Return & Refund Policy

At Wild Earth Coffee, we roast and ship fresh specialty coffee made to be enjoyed at its peak. Because coffee is a perishable food product, we do not accept returns or exchanges for coffee orders once they have shipped.

Damaged or Defective Coffee

If your coffee arrives damaged or you believe there is a problem with the product, please contact us within 7 days of delivery at contact@wildearthcoffee.com.

Please include photos of the coffee and packaging so we can understand what happened.

If the issue resulted from damage during fulfillment or shipping, or another error on our part, we’ll work with you to provide a replacement or refund, as appropriate, at no additional cost to you.

Lost Shipments

If your package is lost in transit and tracking has shown no movement for 10 or more business days, please contact us at contact@wildearthcoffee.com.

We’ll review the shipment and work with you to determine whether a replacement or refund is appropriate.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery location.

If you still cannot locate the package, contact us within 14 days of the carrier’s reported delivery date and we’ll help you determine the next steps.

Wild Earth Coffee is not responsible for packages that are confirmed as delivered by the carrier and subsequently lost or stolen.

Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because of an incorrect, incomplete, or undeliverable address, reshipping will require payment of the applicable shipping charges.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

Because our coffee is roasted to order, we cannot guarantee that an order can be changed or cancelled once it has entered processing or shipped.

Coffee Club Subscriptions

Coffee Club subscriptions can be skipped, paused, or cancelled through the available subscription controls.

If a subscription order has already processed or entered fulfillment, cancelling the subscription will not automatically cancel that individual order. Please contact us as soon as possible if you believe an order needs to be stopped.

Non-Returnable Products

Coffee products are not eligible for return or exchange, whether opened or unopened, because they are perishable food products.

This includes whole-bean coffee, ground coffee, instant coffee, and other perishable coffee products.

Questions?

We’re here to help.

Email contact@wildearthcoffee.com with your order number and details of the issue. We’ll respond as quickly as possible during normal business hours.

Last updated: September 2026