Refund policy

Wild Earth Coffee, LLC Return Policy

At Wild Earth Coffee, LLC we strive to deliver fresh, high-quality specialty coffee and adventure-inspired apparel/merch that you'll love. Due to the nature of our products (perishable food items and custom print-on-demand apparel), our return policy is designed to ensure quality while complying with food safety and production rules. Please review the details below.

Defective, Damaged, Misprinted, or Lost Items
If you receive an item that is damaged, defective, misprinted, or if your package is lost in transit:
- Submit your claim **within 30 days** of receiving the product (or within 30 days after the estimated delivery date for lost packages).
- Claims deemed an error on our (or our fulfillment partners') part will be resolved at no cost to you — we’ll provide a replacement or refund as appropriate.

Non-Returnable Items
For hygiene, food safety, and production reasons, we do not accept returns or exchanges on the following:
- All coffee products — including sealed coffee bags, ground coffee, whole beans, cold brew, instant coffees, Matcha Tea or any related sealed/perishable items (whether opened or unopened). These will be disposed of if returned.
- Custom or personalized apparel/merch — Print-on-demand items (e.g., t-shirts, hoodies, hats with custom designs) cannot be returned or exchanged for reasons like wrong size, color preference, or change of mind.

Customer-Initiated Returns (Buyer's Remorse, Size/Color Changes, etc.)
We do not offer refunds, returns, or exchanges for buyer's remorse, wrong size, or similar reasons (with a limited exception for customers in Brazil, who may have a 7-day legal right to regret — contact us for details if applicable).
If you wish to accept returns from your end customers at your discretion (e.g., for apparel), you will need to handle this yourself by placing a new order at your expense for any replacement.

Return Shipping & Address
- The default return address is set to our fulfillment partners' facilities (Roastify for coffee, Printful for apparel).
- When a return arrives, you'll receive an automated email notification.
- Unclaimed returns will be donated to charity (or disposed of) after **30 days**.
- If you use a different return address (not our partners' facilities), you become fully liable for any issues with the returned shipment.

Wrong or Insufficient Address / Unclaimed Shipments
If an incorrect or insufficient address is provided (as determined by the carrier), the shipment will be returned to our facility. You will be responsible for reshipment costs once we confirm an updated address.
Unclaimed shipments follow the same process — you are liable for any reshipment fees.
If no valid billing method is on file with our partners, such orders may be donated/disposed of at your cost with no refund or reshipment available.

Additional Notes
- All our coffee is roasted fresh and sealed for optimal flavor and safety — we appreciate your understanding that these items cannot be returned once shipped.
- For apparel, since items are custom-made on demand, we focus on getting it right the first time (double-check sizing charts!).
- We’re committed to sustainability and quality — if something isn’t right, reach out within the 30-day window, and we’ll make it right where possible.

Questions? Email us at contact@wildearthcoffee.com — we’re here to help brew the perfect experience!

Updated: Feb, 2026